Refund Policy for Local App and FDSmax
Online Services and Digital Products
We give you a 14 days peace of mind guarantee for refunds on the payments for the Online Services and Digital Products. If you have not used the credits, you will get full refund. If you used any credits during the time, you will get partial refund; we will deduct part of the amount for the credits that you have used already. This policy is applicable for the Verified Creator Membership, InfoGPT and InfoEngine, Cloud Management Panel, FDSmax Local App Ad Platform and Cloud Web Hosting payments. However, this guarantee is not applicable for the Domain Registration services. The domain registration costs are non-refundable.
Modes of Refund and Disclaimer
In case of any refund, in most cases, we will issue the refund back to the original funding source from which you have paid the amount. If you paid the amount using your card, the amount will be refunded back to your card; similarly if you paid using your bank account, the refund will be made to your bank account. If you paid the amount using your UPI account or wallet, it will be refunded to the original funding source. In some circumstances, we may offer a refund back to your FDSmax Local App Wallet account which you will be able to use for any future purchases in Local App or FDSmax platform or be able to withdraw it to your bank account depending on the refund reason and context. In some circumstances, we give the refund as service or membership credits to the respective item and those credits can be used in our platform for the specific service but it can not be withdrawn. The decision on the mode of the refund is decided based on the case by case basis and the decisions on such aspects is our sole discretion.
Our decisions about refunds are made on a case-by-case basis and depend on the facts and circumstances of the particular issue. All refunds are made at our sole discretion and without admission of liability. You’ll typically be notified about refunds through FDSmax Local App Help Desk notification and or by email or phone number which ever contact is available in the account, but your FDSmax Local App representative may also contact you directly about refunds. If you don’t hear from us, we’re not giving a refund. However, you have legal right to follow up with us to know the status of the refund as well as any clarifications.
Most of the refunds are made within 24 hours in the business days and upto 72 hours in case of holidays. In some cases the refund may take upto 30 days to credit into your account depending on the banks and the payment processing entities.
Refund Claims
If you have any difficulty in using the Refund Claim option in the Orders list of the application, you can contact us through one of the below options:
Contact Local App Billing and Payments Helpdesk
Skype worldwide: cid.a5214a0594abf470
User online form: Contact Form
Policy Abuse
If you file fraudulent claims for purchases made on Local App or FDSmax platform, we may disable your ability to make payments or take additional action on your account.
Third Party Sellers and Physical Products and Goods
Currently FDSmax Local App does not offer any third party services and products sales or physical products sales on our platform. However, if any such sales is introduced in future then the below policies are applicable:
Reaching Out To The Seller
When using onsite checkout, you should first contact the seller to resolve your issue with a purchase. The seller has 2 business days to respond to you and attempt to resolve your issue.
Filing a Claim with Local App or FDSmax
When using onsite checkout, if a seller has not responded or resolved your issue after 2 business days, you can submit a claim for our review on the third business day.
When you file a claim, answer the questions presented, and include details regarding your issue within the form. We’ll review your claim, including any messages that you and the seller sent to each other along with supporting documentation from the buyer and the seller. We’ll typically respond within 48 hours.
Learn how to contact the seller for help or submit a claim to Local App or FDSmax.
Refunds and Returns
If you are requesting a refund, remember to contact the seller within the return period specified in the product listing and follow the seller’s instructions for returning the delivered item.
If the seller is unresponsive or is not following their stated return policy, you may still be required to provide a valid tracking number of the returned item or other proof of return to us in order to receive a Purchase Protection refund.
Limitations
When using onsite checkout, you can file a claim for the full price of an item with a purchase price up to $500 (approximately equivalent local currencies £399, €466, ₹41700) including tax and shipping. You have a lifetime coverage limit of $2000 (approximately equivalent local currencies £1596, €1866, ₹166875) including tax and shipping.
You must file a claim within 45 days from the date of delivery of your purchased product, or within 60 days for unauthorized claims. If you never received your item, you must wait 2 days after the last date of estimated delivery before filing a claim.
When reporting unauthorized purchases, you should notify us immediately so that we can try to protect you from financial loss. You must submit a claim within 60 days after the charge.
You must be in compliance with our terms and policies, including the Community Payments Terms, to be eligible for Purchase Protection.
You must file a claim within 3 days (72 hours) from the date of delivery of your purchased product, or within 7 days of payment if no delivery date is given. If you never received your item, you must wait 2 days after the last date of estimated delivery before filing a claim.
You must be in compliance with our terms and policies, to be eligible for Purchase Protection.
Resolving and Closing Cases
If we approve a buyer’s claim, in some situations, Local App and FDSmax may offer a partial refund, otherwise the refunded amount will include the full purchase price of the item, tax, and shipping fees. Decisions on claims are made in our sole discretion.
In some instances, we may offer a Goodwill Refund in our sole discretion. Offering a Goodwill Refund may depend on the purchase history of a buyer, including previously requested refunds and total amount of purchases made.
Denied Claims
Reasons your claim could be denied under this policy include:
The item received was the same as described by the seller in your purchase
The claim was filed due to buyer’s remorse
The item was received and the seller verified the delivery of the product
You disputed the transaction with the bank that issued your credit or debit card
You didn’t submit sufficient evidence requested by Local App or FDSmax to support your claim